Customer Service Form

Please call 800.593.6721 for assistance during regular business hours or use our Customer Service Form any time.

All fields are required unless marked optional.

Contact Information

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Email

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Customer Service

One way the Vault is able to set itself apart form competitors is to offer unparalleled customer service. From initial contact to daily interactions, The Vault is Tidewater's best choice for great customer service in the data storage market.

Hours of Operation

Regular Office Hours
Monday - Friday, 8am - 4pm
Call 800.593.6721

Easy Drop-off and Retrieval Hours
Monday - Friday, 8am - 9am & 3pm - 4pm
Staff will be on site to assist you.

By Appointment Only Hours
Monday - Friday, 8am - 4pm
All on-site audits and inventories must be scheduled a minimum of 48 hours in advance so we can allocate chaperone staff.

Transportation Services
7 days/week 365 days/year
Call 800.593.6721 to schedule.

After Hours Emergency
Available 24-hours/day 7 days/week
Please follow emergency access procedures provided at account set-up, and call 800.593.6721 for assistance.

Service Area

The Vault services Southeastern Virginia including Chesapeake, Gloucester, Hampton, Isle of Wight, James City County, Newport News, Norfolk, Poquoson, Portsmouth, Suffolk, Virginia Beach, Williamsburg, and York County